Through multiple back and forth emails all I got from Hamrick was 'reinstall the software' try a different cable' try a different port' and finally 'the scanner must be broken'. I uninstalled and reinstalled numerous times, tried different cables and ports and made it clear the scanner works fine in Windows XP but still his moronic conclusion was the scanner is broken. Perhaps someone with knowledge of the product could have figured out what the problem was or who would admit that it doesn't work on my model scanner.

It's always obvious when tech support does nothing but tell you to do the things you have already told them you've done numerous times that they're not knowledgeable about the product. The guy had absolutely nothing worthwhile to offer other than the very basics of reinstalling and changing ports, a grade school kid could be taught to say those things. Clearly the rave reviews are for different devices or maybe they're not real. The big problem I have is not so much that it doesn't work because I downloaded the trail version, I wasn't about to pay for something without knowing it works. The big issue is the worst tech support ever, the guy had no clue and was just rattling off the scripted solutions which he had already been told didn't work.

Vuescan - smart software with ugly service

Vuescan serial number mac